Helder Media
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Frequently Asked Questions

Questions About Websites

The Essential Website is great for businesses that are just starting off and want a solid, professional online presence.

The Core Business Website is designed for businesses focused on growth, personalization, and often replacing an existing website.

The Growth Website is built for businesses looking to scale SEO, add custom integrations or online tools, and is commonly paired with an ongoing SEO strategy.

A standard business website includes 3–4 core pages (Home, About, Services, Contact) and 1–2 dynamic pages for services or blogs.

Every site undergoes a 170+ touchpoint audit to ensure it outperforms DIY solutions in speed, technical SEO, and mobile performance. Our websites are designed by experts and built to be better.

No, we specialize exclusively in WordPress websites and do not offer services for other platforms. We can provide an audit to evaluate your current site and help prepare for a migration.

Yes, redesigns are available for WordPress sites. For other platforms, we provide an audit to help plan a smooth migration.

Essential Websites start at $1,800, Core Business Websites start at $2,400, and Growth Websites start at $3,600+.

Our premium managed WordPress hosting starts at $19.99 per month.

The Website Maintenance Addon is $59.99 per month and includes monthly WordPress and plugin updates, bug fixes, monthly reports, and priority support.

Regular updates help prevent security vulnerabilities and future issues.

The typical turnaround time is 2 to 4 weeks, depending on project complexity and feedback cycles.

If you’re on a tight timeline, reach out and we can discuss expedited options.

Yes, the process includes midpoint reviews and dedicated feedback stages before finalization.

You’ll also receive a live preview link to view the site on desktop, tablet, or mobile.

Most copywriting is handled for you as part of our done-for-you service, using insights from our discovery sessions to create SEO-friendly content.

Any images should be submitted before the project begins. If limited images are provided, stock or generated images will be used.

During revision stages, you may request copy changes or replace images with your own assets.

After launch, you’ll have access to a simple editor to update text and images yourself.

Yes, every site is fully responsive and tested across five screen sizes to ensure it works seamlessly on phones, tablets, and desktops.

Yes, all websites are built to be SEO and AI ready from day one, following best practices for structure, performance, and page speed.

Yes, WordPress is widely considered the most SEO-friendly platform for small businesses.

WordPress powers over 43% of the web and is chosen for its flexibility, massive integration library, scalability, and long-term ownership.

Yes, we offer premium managed WordPress hosting so you don’t need to find a third-party provider.

Hosting includes server security updates, daily backups, and ongoing upkeep.

Yes, hosting includes automatic server-level security updates.

WordPress core and plugin updates are not included by default and can be handled through our Website Maintenance Addon.

Yes, your WordPress site is designed for easy editing, allowing you to update text and images without any coding knowledge.

Yes, every project includes a handover session and documentation so you feel confident managing your website.

SEO FAQ

Local SEO is a search engine optimization strategy focused on helping your business appear in local search results, Google map packs, and searches from nearby customers.

Yes. SEO is a long-term strategy that builds organic trust, visibility, and authority that paid ads alone cannot provide.

Yes, consistent and positive reviews influence customer trust and act as strong trust signals for search engines and AI systems, boosting Local SEO performance and AI-driven recommendations.

The one-time Local SEO setup fee starts at $1,200, with an ongoing monthly cost of $240.

Yes, we recommend maintaining the monthly plan for at least 3–4 months after launch to track citations, manage reviews, and keep your business information consistently synced.

Initial improvements may appear within a few weeks, but meaningful and lasting results typically take 3 to 6 months.

No. While all work follows proven best practices and high standards, specific rankings or traffic levels cannot be guaranteed.

We track local map pack rankings, keyword visibility, citation accuracy, and competitor performance.

The map pack refers to the top local business listings that appear alongside a map in search results. We track how your business ranks across locations in your local area.

Citation tracking ensures your business name, address, and phone number remain accurate and consistent across online directories.

Citations are business listings across directories and data networks that help build authority, trust, and local relevance for your business.

The SEO setup includes an audit, website optimizations, Google Business Profile setup, manual citation submissions, and data-network distribution.

On-page SEO involves optimizing your website’s headers, copy, internal structure, and meta tags so search engines and AI systems can better understand your content.

Technical SEO focuses on behind-the-scenes improvements such as site speed, crawlability, indexing, and overall site health that impact rankings.

These refer to Generative Engine Optimization techniques that help position your business to be suggested by AI tools such as ChatGPT and other AI-powered search systems.

Digital Marketing FAQ

Branding goes beyond visuals and includes market research, brand positioning, messaging, tone of voice, and how your business is perceived across all touchpoints.

Customer personas are detailed profiles of your ideal target audience and are included as part of your branding package to guide messaging and design decisions.

Brand voice is the consistent tone and style your business uses in marketing and communication. It often includes AI prompts to help generate on-brand messaging with consistency.

Brand guidelines, often called a brand book, act as a playbook to ensure your logo, colours, typography, and voice are used consistently everywhere.

Yes, branding assets are practical and usable and can include items such as business cards, email footers, and social media banners.

A complete set of logo variations, sizes, and file formats including PNG, JPG, and SVG, designed for every possible use.

Yes, SVG vector files are included so your logo can be scaled to any size without losing quality.

Logo repair is a service that fixes low-resolution, starter, or outdated logos and refines them into professional-grade brand assets.

The process involves generating multiple creative directions based on your mission brief. We typically present 5–10 initial concepts.

The process includes feedback and revision stages where the strongest concepts are refined.

Additional revisions beyond the included stages are available at $60 per hour.

Logos are manually created and refined by professional designers. AI is used only to accelerate early concept exploration, never as the final output.

Smart Content refers to proven social media post formats designed to build authority and credibility rather than chasing short-term viral trends.

We manage Facebook, Instagram, and LinkedIn.

Yes, captions are written for clarity and SEO while maintaining a natural, organic tone.

Yes, every post is custom-designed and branded to match your visual identity.

Yes, standard engagement includes responding to comments, likes, and basic interactions.

You securely grant access to our team using each platform’s official permission tools.

At this time, analytics reporting is not included. The primary focus of Simple Social Media is building authority and credibility, with organic growth as a natural byproduct.

Yes, consistent social activity strengthens SEO, AI, and trust signals, helping drive organic visibility and traffic to your website.

Branding packages start at $3,200 for an Essentials Brand, $4,500 for a Growth Brand, and range up to $7,500+ for an Authority Brand.

Logo design is included in all branding packages.

A Full Logo Suite starts at $1,600, and our Logo Repair service starts at $550.

Social media packages are available at 1, 2, or 3 posts per week per platform, priced at $375, $575, and $775 per month.

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Privacy Policy

Information Collection

Helder Media collects personal information and business information that you voluntarily provide when applying for the services, offers, and resources.

No Third-Party Sharing

Helder Media does not sell, trade, or otherwise transfer your personal information to outside parties. Your information is kept strictly confidential between you and Helder Media.

Use of Information

The information collected is used exclusively by Helder Media to:

  • Provide, operate, and maintain services.
  • Improve, personalize, and expand services.
  • Communicate with you, including sending you updates, promotional materials, and other information related to services.
  • Contact you via SMS or phone regarding your application.

Protection of Information

Helder Media is dedicated to maintaining the confidentiality and security of your personal information. Helder Media implements security measures to protect your information from unauthorized access, use, or disclosure.

Data Retention

We retain your personal information for as long as necessary to provide our services and as required by applicable laws. Once your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request the correction of any inaccurate information.
  • Request the deletion of your personal information.
  • Opt-out of receiving communications from us by using the unsubscribe link provided in our emails.

Changes to this Privacy Policy

  • Helder Media may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

Contact Us

  • If you have any questions or concerns about this Privacy Policy or how Helder Media handles your personal information, please contact us at hello@heldermedia.com.

For more detailed information, please visit our full Privacy Policy page.

Terms And Conditions

Qualification Disclaimer

Signing up does not guarantee that you will qualify for any offers or promotions. Qualification is subject to meeting certain criteria, and there is no assurance that you will be eligible.

Free Resources, Reports, and Recommendations

The free marketing reports and expert recommendations provided are for learning purposes only. We do not guarantee any specific results or outcomes from using this information.

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By providing your email address, you consent to receive email offers, promotions, and updates on our services. You can unsubscribe from these communications at any time by clicking the unsubscribe link provided in the email.

SMS and Phone Contact

You may also be contacted via SMS or phone call regarding your application. By providing your phone number, you agree to receive these communications.

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